Refund & Return Policy

At Sapphire Trapiche, we are committed to providing 100% natural and genuine gemstones. Please read our refund and return policy carefully before making a purchase.

1. Returns

Customers may return purchased gemstones if they are not fully satisfied. All returns must be initiated within 7 days of receiving the item. Returns must be sent back in their original packaging to ensure safe delivery.

2. Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a reliable courier with tracking to ensure the safe arrival of the gemstone.

3. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days via the original payment method.

4. Exceptions

  • Items damaged due to improper handling after delivery are not eligible for return or refund.
  • Customized or personalized orders cannot be returned unless they arrive damaged or defective.

5. How to Initiate a Return

To start a return, please contact us at:

6. International Orders

For international orders, returns are accepted under the same terms. Customers are responsible for all international shipping charges.

7. Contact Us

If you have any questions regarding returns or refunds, please feel free to contact us. Our team will be happy to assist you.

Thank you for choosing Sapphire Trapiche. We strive to provide the highest quality gemstones and excellent customer service.