Frequently Asked Questions (FAQ)
1. What kind of gemstones do you sell?
We specialize in natural and rare gemstones, with a special focus on unique stones such as Trapiche Sapphire and other collectible specimens.
2. Are your gemstones natural?
Yes, we sell only natural and genuine gemstones sourced directly from miners and trusted suppliers.
3. How long have you been in the gemstone business?
We have been trading precious and semi-precious gemstones since 2010 in the famous gemstone market of Namak Mandi Gemstone Market.
4. Do you ship internationally?
Yes, we provide worldwide shipping to customers and collectors around the globe.
5. How long does standard shipping take?
Standard international delivery usually takes 15 to 25 days depending on the destination country.
6. Do you offer express shipping?
Yes, urgent or express shipping is available and typically delivers within about 10 days.
7. How long does order processing take?
Orders are usually processed and prepared for shipment within 3 working days.
8. What payment methods do you accept?
We accept payments through PayPal, Bank Transfer, Visa Card, and MasterCard.
9. Do you sell wholesale?
Yes, we supply gemstones in both retail and wholesale quantities.
10. How can I place a wholesale order?
For wholesale inquiries, please contact us via email at info@sapphiretrapiche.com.
11. Can I return a purchased gemstone?
Yes, returns are accepted according to our return policy.
12. Who pays for return shipping?
Return shipping costs are the responsibility of the customer.
13. Do you sell gemstones on other platforms?
Yes, our gemstones are also available on trusted online marketplaces such as eBay and Etsy.
14. Where are your gemstones sourced from?
Our gemstones are sourced directly from miners and gemstone regions, allowing us to offer authentic stones.
15. Do you specialize in Trapiche gemstones?
Yes, we have a special interest in rare Trapiche stones, especially the fascinating Trapiche Sapphire.
16. Are your gemstones suitable for jewelry?
Yes, many of our gemstones can be used for jewelry making, collecting, and gemstone study.
17. Do you provide gemstone details and images?
Yes, we provide clear photos and detailed descriptions for each gemstone listed on our website.
18. Can collectors contact you for rare stones?
Yes, collectors and gemstone enthusiasts are welcome to contact us for rare specimens.
19. How can I contact you for questions?
You can reach us via phone, WhatsApp, or email listed on our contact page.
20. Why should I buy gemstones from you?
With years of experience, direct sourcing from miners, and a focus on rare gemstones like Trapiche Sapphire, we aim to provide authentic stones and reliable service to collectors worldwide.
Contact Information
Office Address
Office No. 301, 3rd Floor
Madina Gems Tower
Namak Mandi, Peshawar, Pakistan
Phone
+92 336 8866890
WhatsApp
Chat with us on WhatsApp